Customer Testimonials | Reduce Churn, Drive NRR and build CS teams that scale

Elevate CS

Testimonials

Trusted by CEOs, Chairs, Customers & Customer Success Leaders

I've been fortunate to work with some incredible people throughout my career. Here's what a few of them have to say about working with me.

Victoria built our Customer Success function from the ground up, creating a commercially focused team that balanced customer experience with retention and growth. She quickly became a trusted member of our leadership team, building strong relationships across the business and helping shape how we supported our customers. Her energy, commercial mindset and ability to bring people together made a real difference to the business.

Martin Balaam

CEO, Pimberly

Victoria combines strategic thinking with the ability to build genuine relationships across a business. She understands how Customer Success contributes to customer retention, sustainable growth and long-term customer value. She brings clarity, positive energy and a collaborative leadership style that inspires confidence and helps organisations move forward together.

Non Exec chair giving praise to Elevate Customer Success

Ross Miller

Chairman, Pimberly

Ross Miller

Chairman, Pimberly

Victoria has a deep understanding of the commercial impact Customer Success can have on a business. She recognises that reducing churn, increasing expansion revenue and improving Net Revenue Retention are fundamental to sustainable growth. She combines that commercial mindset with genuine energy, building trusted relationships and bringing people together to deliver meaningful results.

Testimonial on how great a customer success leader Victoria Hamblin from ECS is

Chris Underhill

Non Executive Chair

Chris Underhill

Non Executive Chair

Victoria remains one of the best leaders I've worked for. She combines empathy with clarity, creates an environment where people can perform at their best and is always focused on helping her team succeed. Her leadership style has genuinely influenced how I lead teams today, and that's a testament to the lasting impact she has on the people around her.

Hagen describing Victoria Hamblin as the best leader he has ever worked for

Hagen Kuehn

Cloud and Platform Architect

Victoria brings a huge amount of positive energy to everything she does. She has a natural talent for building relationships, improving processes and creating an environment where both customers and teams can succeed. What always stood out to me was her passion for Customer Success and the depth of experience she brought from the SaaS industry, along with a genuine commitment to doing the right thing for customers.

CEO endorsing customer success leadership and commercial mindset of Victoria Hamblin and Elevate Customer Success

Adam Oldfield

CEO & Founder, Force24

FAQ

Frequently Asked Questions

If you have any other questions on how Elevate CS can support you - please get in touch.

What types of businesses do you work with?

We specialise in supporting SaaS startups and scale-ups—typically from early traction through to high-growth stages. If you’re facing churn challenges, unclear CS structure, or need a more commercial Customer Success function, we’re the right fit

What makes Elevate different from hiring a full-time CS leader?

How quickly can we expect results?

What does your process look like?

How long does a typical engagement last?

What is your pricing model?