Elevate CS

Blog

Insights from the front line of Customer Success

Reflections, frameworks, practical advice and occasional therapeutic rants drawn from 25+ years in tech and over a decade leading Customer Success teams.

Customer Success agency manchester - increase NRR

Jan 2, 2026

What Investors Look For in Customer Success (and what they worry about)

Jan 2, 2026

What Investors Look For in Customer Success (and what they worry about)

Jan 2, 2026

What Investors Look For in Customer Success (and what they worry about)

why Churn increases after series a funding

Dec 27, 2025

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Dec 27, 2025

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Dec 27, 2025

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Dec 20, 2025

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Dec 20, 2025

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Dec 20, 2025

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Dec 14, 2025

Why I Created a 90-Day Customer Success Playbook

Dec 14, 2025

Why I Created a 90-Day Customer Success Playbook

Dec 14, 2025

Why I Created a 90-Day Customer Success Playbook

Dec 14, 2025

Should Support Be Part of Customer Success?

Dec 14, 2025

Should Support Be Part of Customer Success?

Dec 14, 2025

Should Support Be Part of Customer Success?

Dec 12, 2025

Churn - A practical guide for SaaS founders and Customer Success leaders

Dec 12, 2025

Churn - A practical guide for SaaS founders and Customer Success leaders

Dec 12, 2025

Churn - A practical guide for SaaS founders and Customer Success leaders

Dec 13, 2025

What Exactly Is NRR? Explained Simply

Dec 13, 2025

What Exactly Is NRR? Explained Simply

Dec 13, 2025

What Exactly Is NRR? Explained Simply

Dec 11, 2025

Why I created Elevate Customer Success

Dec 11, 2025

Why I created Elevate Customer Success

Dec 11, 2025