Insights from the front line of Customer Success

Elevate CS

Resources

Customer Success insights, guides, videos and advice

Practical ideas to help you reduce churn, grow NRR and build a Customer Success function that scales.

A Fractional CS Leader for a B2B Saas company

Aug 31, 2026

When Should You Hire Your First Customer Success Leader?

Aug 31, 2026

When Should You Hire Your First Customer Success Leader?

Customer Success Audit to drive growth and reduce churn

Aug 1, 2026

Is Your Customer Success Function Helping You Grow, or Quietly Holding You Back?

Aug 1, 2026

Is Your Customer Success Function Helping You Grow, or Quietly Holding You Back?

Using AI in your customer success strategy

Jul 16, 2026

10 AI Use Cases Every Customer Success Team Should Know

Jul 16, 2026

10 AI Use Cases Every Customer Success Team Should Know

discussing Customer success on the radio

Jul 2, 2026

🎙 On the Radio This Week: AI, Customer Success & Why the Future Is More Human Than Ever

Jul 2, 2026

🎙 On the Radio This Week: AI, Customer Success & Why the Future Is More Human Than Ever

AI helping Customer Success teams become more proactive and strategic

Jun 21, 2026

How AI Will Change Customer Success (And Why It Will Become More Human)

Jun 21, 2026

How AI Will Change Customer Success (And Why It Will Become More Human)

Illustration of a Customer Success professional meeting with a customer, discussing goals, adoption and business outcomes in a collaborative SaaS environment.

May 21, 2026

What Makes a Good Customer Success Manager?

May 21, 2026

What Makes a Good Customer Success Manager?

Tools that help SaaS business in B2B drive NRR

May 12, 2026

The best tools for NRR Growth in B2B SaaS

May 12, 2026

The best tools for NRR Growth in B2B SaaS

Customer Success strategy discussion before Series B funding

May 4, 2026

Customer Success Metrics Investors Look for Before Series B

May 4, 2026

Customer Success Metrics Investors Look for Before Series B

Apr 24, 2026

Why Your Customer Success Team Isn’t Driving Revenue (And What To Fix First)

Apr 24, 2026

Why Your Customer Success Team Isn’t Driving Revenue (And What To Fix First)

SaaS analytics dashboard showing improving Net Revenue Retention growth trend

Apr 12, 2026

How to Improve NRR in SaaS: A Practical Playbook for Growth

Apr 12, 2026

How to Improve NRR in SaaS: A Practical Playbook for Growth

SaaS analytics dashboard showing declining Net Revenue Retention (NRR) performance

Apr 1, 2026

Why Your NRR Is Low (And How to Fix It)

Apr 1, 2026

Why Your NRR Is Low (And How to Fix It)

SaaS team reviewing customer churn and retention analytics on a dashboard

Mar 22, 2026

How to Reduce Churn in SaaS: 7 Proven Strategies That Actually Work

Mar 22, 2026

How to Reduce Churn in SaaS: 7 Proven Strategies That Actually Work

laptop and decision between Account Manager and CSM shown as a plant

Mar 15, 2026

Customer Success vs Account Management: Who Should Own Revenue in SaaS?

Mar 15, 2026

Customer Success vs Account Management: Who Should Own Revenue in SaaS?

SaaS analytics dashboard comparing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)

Mar 10, 2026

NRR vs GRR: What SaaS Leaders and Investors Actually Care About

Mar 10, 2026

NRR vs GRR: What SaaS Leaders and Investors Actually Care About

Upward trending revenue growth chart illustrating strong SaaS Net Revenue Retention performance

Feb 22, 2026

What Is Good NRR for SaaS? Benchmarks by Stage (2026 Guide)

Feb 22, 2026

What Is Good NRR for SaaS? Benchmarks by Stage (2026 Guide)

Feb 15, 2026

NRR vs Churn

Feb 15, 2026

NRR vs Churn

Abstract visual representing SaaS growth and net revenue retention strategy

Feb 5, 2026

The Real Reason Startups Struggle to Get Past 100% NRR

Feb 5, 2026

The Real Reason Startups Struggle to Get Past 100% NRR

Churn explained simply for SaaS companies

Feb 1, 2026

Churn Explained Simply (and How SaaS Companies Actually Reduce It)

Feb 1, 2026

Churn Explained Simply (and How SaaS Companies Actually Reduce It)

Customer Success agency manchester - increase NRR

Jan 27, 2026

What Investors Look For in Customer Success (and what they worry about)

Jan 27, 2026

What Investors Look For in Customer Success (and what they worry about)

why Churn increases after series a funding

Jan 10, 2006

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Jan 10, 2006

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Jan 7, 2026

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Jan 7, 2026

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Jan 2, 2026

Why I Created a 90-Day Customer Success Playbook

Jan 2, 2026

Why I Created a 90-Day Customer Success Playbook

Dec 27, 2026

Should Support Be Part of Customer Success?

Dec 27, 2026

Should Support Be Part of Customer Success?

Dec 19, 2026

Churn - A practical guide for SaaS founders and Customer Success leaders

Dec 19, 2026

Churn - A practical guide for SaaS founders and Customer Success leaders

Dec 13, 2026

What Is NRR in SaaS? Net Revenue Retention Explained Simply

Dec 13, 2026

What Is NRR in SaaS? Net Revenue Retention Explained Simply

Dec 11, 2025

Why I created Elevate Customer Success

Dec 11, 2025