Elevate CS

Elevate CS

Resources

Customer Success insights, guides, videos and advice

Practical tools, insights and advice to help you reduce churn, grow NRR and build a Customer Success function that scales.

Customer Success Health Check - take the free health check to get instant results to reduce churn
Customer Success Health Check - take the free health check to get instant results to reduce churn
BGF_Customer retention form

Oct 6, 2026

Beyond Retention: How to Make Customer Growth More Predictable

BGF_Customer retention form

Oct 6, 2026

Beyond Retention: How to Make Customer Growth More Predictable

Customer Success Metrics: The B2B SaaS Guide by Elevate Customer Success

Sep 17, 2026

Customer Success Metrics: The B2B SaaS Guide

Customer Success Metrics: The B2B SaaS Guide by Elevate Customer Success

Sep 17, 2026

Customer Success Metrics: The B2B SaaS Guide

Free Customer Success Heakth check for CS leaders and SaaS founders

Sep 6, 2026

How Healthy Is Your Customer Success Function? Take Our Free Customer Success Health Check

Free Customer Success Heakth check for CS leaders and SaaS founders

Sep 6, 2026

How Healthy Is Your Customer Success Function? Take Our Free Customer Success Health Check

A Fractional CS Leader for a B2B Saas company

Aug 31, 2026

When Should You Hire Your First Customer Success Leader?

A Fractional CS Leader for a B2B Saas company

Aug 31, 2026

When Should You Hire Your First Customer Success Leader?

Customer Success Audit to drive growth and reduce churn

Aug 1, 2026

Is Your Customer Success Function Helping You Grow, or Quietly Holding You Back?

Customer Success Audit to drive growth and reduce churn

Aug 1, 2026

Is Your Customer Success Function Helping You Grow, or Quietly Holding You Back?

Using AI in your customer success strategy

Jul 16, 2026

10 AI Use Cases Every Customer Success Team Should Know

Using AI in your customer success strategy

Jul 16, 2026

10 AI Use Cases Every Customer Success Team Should Know

discussing Customer success on the radio

Jul 2, 2026

🎙 On the Radio This Week: AI, Customer Success & Why the Future Is More Human Than Ever

discussing Customer success on the radio

Jul 2, 2026

🎙 On the Radio This Week: AI, Customer Success & Why the Future Is More Human Than Ever

AI helping Customer Success teams become more proactive and strategic

Jun 21, 2026

How AI Will Change Customer Success (And Why It Will Become More Human)

AI helping Customer Success teams become more proactive and strategic

Jun 21, 2026

How AI Will Change Customer Success (And Why It Will Become More Human)

Illustration of a Customer Success professional meeting with a customer, discussing goals, adoption and business outcomes in a collaborative SaaS environment.

May 21, 2026

What Makes a Good Customer Success Manager?

Illustration of a Customer Success professional meeting with a customer, discussing goals, adoption and business outcomes in a collaborative SaaS environment.

May 21, 2026

What Makes a Good Customer Success Manager?

Tools that help SaaS business in B2B drive NRR

May 12, 2026

The best tools for NRR Growth in B2B SaaS

Tools that help SaaS business in B2B drive NRR

May 12, 2026

The best tools for NRR Growth in B2B SaaS

Customer Success strategy discussion before Series B funding

May 4, 2026

Customer Success Metrics Investors Look for Before Series B

Customer Success strategy discussion before Series B funding

May 4, 2026

Customer Success Metrics Investors Look for Before Series B

Apr 24, 2026

Why Your Customer Success Team Isn’t Driving Revenue (And What To Fix First)

Apr 24, 2026

Why Your Customer Success Team Isn’t Driving Revenue (And What To Fix First)

SaaS analytics dashboard showing improving Net Revenue Retention growth trend

Apr 12, 2026

How to Improve NRR in SaaS: A Practical Playbook for Growth

SaaS analytics dashboard showing improving Net Revenue Retention growth trend

Apr 12, 2026

How to Improve NRR in SaaS: A Practical Playbook for Growth

SaaS analytics dashboard showing declining Net Revenue Retention (NRR) performance

Apr 1, 2026

Why Your NRR Is Low (And How to Fix It)

SaaS analytics dashboard showing declining Net Revenue Retention (NRR) performance

Apr 1, 2026

Why Your NRR Is Low (And How to Fix It)

SaaS team reviewing customer churn and retention analytics on a dashboard

Mar 22, 2026

How to Reduce Churn in SaaS: 7 Proven Strategies That Actually Work

SaaS team reviewing customer churn and retention analytics on a dashboard

Mar 22, 2026

How to Reduce Churn in SaaS: 7 Proven Strategies That Actually Work

laptop and decision between Account Manager and CSM shown as a plant

Mar 15, 2026

Customer Success vs Account Management: Who Should Own Revenue in SaaS?

laptop and decision between Account Manager and CSM shown as a plant

Mar 15, 2026

Customer Success vs Account Management: Who Should Own Revenue in SaaS?

SaaS analytics dashboard comparing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)

Mar 10, 2026

NRR vs GRR: What SaaS Leaders and Investors Actually Care About

SaaS analytics dashboard comparing Net Revenue Retention (NRR) and Gross Revenue Retention (GRR)

Mar 10, 2026

NRR vs GRR: What SaaS Leaders and Investors Actually Care About

Upward trending revenue growth chart illustrating strong SaaS Net Revenue Retention performance

Feb 22, 2026

What Is Good NRR for SaaS? Benchmarks by Stage (2026 Guide)

Upward trending revenue growth chart illustrating strong SaaS Net Revenue Retention performance

Feb 22, 2026

What Is Good NRR for SaaS? Benchmarks by Stage (2026 Guide)

NRR V Churn explained

Feb 15, 2026

NRR vs Churn

NRR V Churn explained

Feb 15, 2026

NRR vs Churn

Abstract visual representing SaaS growth and net revenue retention strategy

Feb 5, 2026

The Real Reason Startups Struggle to Get Past 100% NRR

Abstract visual representing SaaS growth and net revenue retention strategy

Feb 5, 2026

The Real Reason Startups Struggle to Get Past 100% NRR

Churn explained simply for SaaS companies

Feb 1, 2026

Churn Explained Simply (and How SaaS Companies Actually Reduce It)

Churn explained simply for SaaS companies

Feb 1, 2026

Churn Explained Simply (and How SaaS Companies Actually Reduce It)

Customer Success agency manchester - increase NRR

Jan 27, 2026

What Investors Look For in Customer Success (and what they worry about)

Customer Success agency manchester - increase NRR

Jan 27, 2026

What Investors Look For in Customer Success (and what they worry about)

why Churn increases after series a funding

Jan 10, 2006

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

why Churn increases after series a funding

Jan 10, 2006

Why Churn Often Increases After Series A - and How SaaS Founders Can Regain Control Without rushing to hire a Full time CS Leader

Customer Success as a service

Jan 7, 2026

Customer Success as a Service: What It Is, Who It’s For, and When It Works

Customer Success as a service

Jan 7, 2026

Customer Success as a Service: What It Is, Who It’s For, and When It Works

a 90 day playbook for CS leaders

Jan 2, 2026

Why I Created a 90-Day Customer Success Playbook

a 90 day playbook for CS leaders

Jan 2, 2026

Why I Created a 90-Day Customer Success Playbook

Customer Success and Technical Support

Dec 27, 2026

Should Support Be Part of Customer Success?

Customer Success and Technical Support

Dec 27, 2026

Should Support Be Part of Customer Success?

Customer Churn: Why does it happen?

Dec 19, 2026

Churn - A practical guide for SaaS founders and Customer Success leaders

Customer Churn: Why does it happen?

Dec 19, 2026

Churn - A practical guide for SaaS founders and Customer Success leaders

Elevate Customer Success experts in NRR

Dec 13, 2026

What Is NRR in SaaS? Net Revenue Retention Explained Simply

Elevate Customer Success experts in NRR

Dec 13, 2026

What Is NRR in SaaS? Net Revenue Retention Explained Simply

Dec 11, 2025

Why I created Elevate Customer Success

Dec 11, 2025

Why I created Elevate Customer Success