Senior Customer Success leadership without the commitment of a full-time hire.

I work alongside founders and leadership teams to define CS strategy, align it to revenue goals, and bring clarity to how Customer Success operates day to day.

Best for:
SaaS startups and scale-ups needing experienced CS leadership, strategic direction, or leadership coaching without hiring full-time.

Engagement:
Ongoing advisory or fractional leadership | Monthly retainer

👉 See Fractional Leadership experience and expertise

An independent assessment of your Customer Success operation, providing clarity on what's working, where improvements can be made and how to strengthen customer retention and growth.

Covers:

• Strategy, journey and lifecycle

• Churn, retention and NRR

• Processes, systems and people

• Practical recommendations and roadmap

Best for: Businesses preparing to scale or optimise Customer Success.

Engagement: Fixed-fee | 4 weeks

👉 Explore the Customer Success Audit

We help B2B SaaS businesses identify where AI can have the greatest impact across the customer journey. From discovering practical use cases to designing and implementing AI workflows, we help you use AI to create better customer experiences, reduce churn and drive long-term growth.

👉 See full details of our AI CS Services

Focused, senior-level support for specific challenges or time-bound needs.

Examples:

• Interim CS leadership

• Renewal or churn-risk support

• Board or investor preparation

• CS team strategy sessions

• Hiring, coaching, and mentoring

Best for: Organisations with a specific CS challenge requiring experienced, hands-on input.

Engagement Type: Project-based or time-bound support