Customer Success Consulting for SaaS – Elevate Customer Success

Elevate CS

Trusted Expertise in SaaS & Customer Success

25 Years in Tech. 10 Years in CS Leadership. Board-Level Experience. SaaS Scale-Up Specialism

Expertise

Deep expertise in Customer Success strategy, retention, NRR growth, and building scalable, high-performing customer operations..

Our focus is turning Customer Success insight into clear, actionable strategies that reduce churn, grow NRR, and drive predictable revenue performance.

Reduce Churn – Identify root causes and stabilise retention

Increase NRR – Unlock expansion and drive predictable revenue growth

Scalable CS Operations – Build foundations that support sustainable growth

Clear Operating Frameworks – Structure, playbooks, and processes your team can rely on

Customer Loyalty – Ensure customers achieve outcomes that lead to loyalty and expansion

Services

Services That Strengthen Retention and Drive Revenue Growth

Our services are delivered on a flexible, on-demand basis allowing - you to plug in Customer Success leadership, strategy, or execution as your business evolves. Typical services include:

Customer Success Audit & Foundations

CS Audit

Foundations

Operating Model

SME

Customer Success playbooks and services to reduce churn and drive NRR

Customer Success Audit & Foundations

CS Audit

Foundations

Operating Model

SME

Customer Success Audit & Foundations

CS Audit

Foundations

Operating Model

SME

Elevate CS Co-Pilot

CS Enablement

Decision Support

Consistency at Scale

SME

Mentoring and coaching for CS leaders and CSMs

Elevate CS Co-Pilot

CS Enablement

Decision Support

Consistency at Scale

SME

Elevate CS Co-Pilot

CS Enablement

Decision Support

Consistency at Scale

SME

Bespoke & One-Off Engagements

Interim Support

Strategy Sessions

Specialist CS Work

SME

Bespoke & One-Off Engagements

Interim Support

Strategy Sessions

Specialist CS Work

SME

Bespoke & One-Off Engagements

Interim Support

Strategy Sessions

Specialist CS Work

SME

Churn, Retention & NRR Strategy

Churn reduction

Retention

NRR Growth

SME

Churn and retention strategies to drive ARR and SaaS growth

Churn, Retention & NRR Strategy

Churn reduction

Retention

NRR Growth

SME

Churn, Retention & NRR Strategy

Churn reduction

Retention

NRR Growth

SME

Fractional & Advisory CS Leadership

Fractional CS

Advisory Leadership

CS Strategy

SME

Fractional & Advisory CS Leadership

Fractional CS

Advisory Leadership

CS Strategy

SME

Fractional & Advisory CS Leadership

Fractional CS

Advisory Leadership

CS Strategy

SME

How it Works

A proven process designed to bring clarity, structure, and measurable improvements across your Customer Success organisation.

Our consulting process brings structure and clarity to every stage of Customer Success transformation. From discovery to execution, we simplify complexity, reduce risk, and guide you toward measurable, scalable results.

Discovery

We start with a structured discovery phase to evaluate your Customer Success performance - including key metrics such as churn and NRR, your customer journey, and how Customer Success operates across your business.

Discovery

CS Strategy Design

We agree the right engagement plan based on your goals and stage - defining the focus, level of on-demand support, and the outcomes Customer Success needs to deliver. This ensures support is targeted, flexible, and aligned to where your business needs it most.

CS Strategy Design

Deliver & execute

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation — reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Deliver & execute

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation — reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Deliver & execute

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation — reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Ongoing Support & Optimisation

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation - reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Ongoing Support & Optimisation

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation - reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Ongoing Support & Optimisation

Customer Success isn’t static. We provide ongoing, on-demand support and optimisation - reviewing performance, refining priorities, and evolving Customer Success as your business grows.

Why Choose Us

Trusted by SaaS startups and scale-ups seeking clarity, structure, and predictable revenue growth.

Our approach is shaped by years of hands-on experience building and leading Customer Success teams in SaaS businesses - helping teams tackle churn and renewal challenges, and putting the right foundations in place to support long-term growth. Everything we do is commercially focused, with clear outcomes around reducing churn, increasing NRR, and building sustainable, predictable revenue as you scale. We bring energy and care to every engagement, working collaboratively to deliver results that matter.

Common Issues impacting Churn, NRR & ARR Growth

Slow, inconsistent onboarding creates early churn

Problems go unnoticed until the customer leaves

Founder time is consumed by reactive support and escalations

No structure for advocacy, making it harder to build trust and awareness

Revenue is unstable, making fundraising and scaling more difficult

Common Issues impacting Churn, NRR & ARR Growth

Slow, inconsistent onboarding creates early churn

Problems go unnoticed until the customer leaves

Founder time is consumed by reactive support and escalations

No structure for advocacy, making it harder to build trust and awareness

Revenue is unstable, making fundraising and scaling more difficult

Common Issues impacting Churn, NRR & ARR Growth

Slow, inconsistent onboarding creates early churn

Problems go unnoticed until the customer leaves

Founder time is consumed by reactive support and escalations

No structure for advocacy, making it harder to build trust and awareness

Revenue is unstable, making fundraising and scaling more difficult

With Elevate CS Strategy

Customers onboard quickly and reach value fast

Clear health metrics reveal risks before they escalate

Founders spend less time firefighting and more time growing the product

Customers become advocates who drive referrals and credibility

Predictable renewals and upsell opportunities support funding and growth

With Elevate CS Strategy

Customers onboard quickly and reach value fast

Clear health metrics reveal risks before they escalate

Founders spend less time firefighting and more time growing the product

Customers become advocates who drive referrals and credibility

Predictable renewals and upsell opportunities support funding and growth

With Elevate CS Strategy

Customers onboard quickly and reach value fast

Clear health metrics reveal risks before they escalate

Founders spend less time firefighting and more time growing the product

Customers become advocates who drive referrals and credibility

Predictable renewals and upsell opportunities support funding and growth

FAQ

Frequently Asked Questions

If you have any other questions, please email us.

What types of businesses do you work with?

We work with SaaS startups and scale-ups, typically from early traction through to high-growth stages. If you’re experiencing churn, inconsistent renewals, unclear Customer Success structure, or need a more commercially focused CS function, Elevate is likely a good fit.

When is the right time to bring in Elevate Customer Success?

How is this different from hiring a full-time Head of Customer Success?

What does a typical engagement look like?

How hands-on is the support?

How quickly can we expect to see results?

How long do engagements typically last?

What exactly is the Elevate CS Co-Pilot?

Is the Co-Pilot a tool or a service?

How does the Co-Pilot actually help day to day?

How is pricing structured?

What types of businesses do you work with?

What makes Elevate different from hiring a full-time CS leader

How is this different from hiring a full-time Head of Customer Success?

What does a typical engagement look like?

How hands-on is the support?

How quickly can we expect to see results?

How long do engagements typically last?

What exactly is the Elevate CS Co-Pilot?

Is the Co-Pilot a tool or a service?

How does the Co-Pilot actually help day to day?

How is pricing structured?

What types of businesses do you work with?

What makes Elevate different from hiring a full-time CS leader

How is this different from hiring a full-time Head of Customer Success?

What does a typical engagement look like?

How hands-on is the support?

How quickly can we expect to see results?

How long do engagements typically last?

What exactly is the Elevate CS Co-Pilot?

Is the Co-Pilot a tool or a service?

How does the Co-Pilot actually help day to day?

How is pricing structured?

Ready to Elevate Your Customer Success Function?

Let’s start with a conversation. Share your goals with us, and we’ll design a tailored CS strategy to deliver results.

Elevate your customer success function with on demand customer success consultancy