Expertise
Customer Success Leadership Built in the real world
25 years in technology. 11 years in Customer Success leadership. Five scale-ups. Board-level experience.
I've built and led Customer Success functions through growth, change and scale
My experience comes from hands on experience of building Customer Success teams, reducing churn, improving NRR, redesigning customer journeys and creating the structure, insight and operating rhythm needed to scale Customer Success.
Experience
I’ve spent more than a decade leading Customer Success inside growing technology businesses building and scaling teams, tackling churn, improving NRR and creating the structure and operating rhythm needed to support growth. My experience comes from doing the job, not simply advising from the outside. I’ve worked with leadership teams through different stages of growth and change, turning customer insight into clear commercial priorities and practical action.
